Come join fellow MPIOs for an hour of practical, interactive discussions to improve your MPIO skills and make new connections.

The first session in this series will focus on how to be an effective MPIO. Using activities drawn from real world scenarios, we’ll unpack what is and isn’t the role of an MPIO, and when to refer people for further action. 

You’ll walk away more confidence to:

• Recognise what should be managed through formal complaints processes vs dealing with them informally
• Understand the boundaries of the MPIO role
• Provide accurate advice to members and participants about their rights and options regarding complaints

WHEN: Tuesday 31 March 2026, 7:30pm to 8:30pm (AEDT)
WHERE: Online via Microsoft Teams
COST: Free!

Register for the sessions over on SIA EDGE or visit the Play by the Rules website to learn more.

Member Protection Information Officer (MPIO) Community of Practice #1 | pbtr